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Care for and Revitalization of Communities

Approach and Policies

The Nomura Real Estate Group is committed to working with all stakeholders, including local communities and tenants, through dialogue, to resolve the social issues they face and to revitalize local communities.
Recognizing that local communities are facing issues such as dysfunctional and declining vitality of the community due to falling birthrates, aging populations, and an increasing number of vacant houses, as well as the weakening of social connections, we will help foster connections among customers and local communities through our architectural design efforts and operational and administrative services.
In this way, we will contribute to the realization of a symbiotic society by facilitating mutual aid in times of emergency and revitalizing local communities.
In particular, in terms of local issues related to disaster prevention, the company conducts regular disaster drills together with tenants and the local community. Also, in terms of community issues, the Group's employees participate in volunteer cleanup activities and local events, such as Nihonbashi Wash and Fireflies in the City exhibition, to engage in dialogue and exchange with local community members, and the Group is promoting the “Be UNITED Concept” to create a community that is connected to the local community.
In real estate development and urban development, we also consider the impact on the living environment and business environment of existing local communities, and strive to build ongoing relationships of trust with our stakeholders.

Risk Management

Engagement with Local Communities

Our Group, as a corporate entity that develops businesses in the community, places emphasis on engaging with stakeholders, including those who live and work in the condominiums and office buildings we own, and neighborhood associations, to play a role in revitalizing the community and region. Recognizing the importance of gaining a full understanding and endorsement of the Group’s stance and policies toward regional and community revitalization, we focus on establishing the foundations of strong local communities through various forms of engagement.
Specifically, Group companies facilitate communication between customers as well as between customers and municipalities and government when community events, such as summer festivals and Christmas events, are held at office buildings and commercial facilities. In addition, in order to facilitate easy communication, we set up suggestion boxes at commercial facilities and inquiry counters for customer input when they experience problems.

Indicators and Targets

Performance Data

Results of Community Revitalization Support for Revitalizing Local Communities

    FY22/3
results
FY23/3
results
FY24/3
results
FY25/3
results
Newly constructed residential properties with facilities that contribute to local communities 6 4 3 3
Number of community
Be ACTO opened (cumulative total)
2 3 3 4
Number of Be ACTO members 1,306 1,732 3,530*2
Number of elementary school programs organized 10 35 69
Number of preoccupancy housewarming events at residential properties *1 11 20 13
Number of companies participating in tenant networking events for the mid-sized office brands PMO and H¹O *1 *1 85 *1
  • *1
    No events were held in the fiscal years ended March 2022, March 2023, or March 2025. Starting from the fiscal year ended March 2024, results for H¹O are also included.
  • *2
    From the fiscal year ended March 2025, the number of Be ACTO members also includes users registered via LINE.

For more information about Be ACTO, please see here.

Engagement with Stakeholders to Revitalize Regions and Communities

Stakeholders Forms of Engagement Frequency Engagement Themes (Details)
Local community Be ACTO: A form of community management that we run alongside operations Various events held irregularly Creating a town that continues to think about and generate local value with local residents
Local community Be UNITED initiative: Collaboration with NPOs, government, and local communities Implemented according to the collaborator Working with diverse local stakeholders to enhance value and local attractions
Tenants Number of companies participating in exchange meetings Several times a year Encouraging interaction among users of our mid-scale office brand PMO, leading to increased value of use and the well-being of users
Residents Exchange meetings held before moving in Prior to move-in for each condominium Making our tenants feel at ease before moving into a residential condominium, as well as serving as a foundation for community-building

Initiatives

Plans and Designs that Revitalize Communities

Tenant-Only Community Floor NEON

At the Shinjuku Nomura Building (where our headquarters and several Group companies are located, in Shinjuku-ku, Tokyo) and the Hamamatsucho Building (located in Minato-ku, Tokyo), the Group created community floors for the exclusive use of officers and employees of tenant companies and the Group. The aim is to increase options for places for internal and external interactions and working, and the spaces are used for dining, coworking and holding events.

Community floor NEON

H¹O, a Small Office with Support Services

Common areas of buildings of the new H¹O series, which are being developed by the Group, provide spaces that are designed to enable people to switch on and off from work. H¹O will not only provide places with aroma air conditioning and shower rooms (for some properties) where a person can take a rest and relax but also provide healthy foods and organize various training and events in order to promote community formation among tenant workers.

H¹O Nihonbashi Muromachi

Flow Plan for Naturally Building Community in Common Area

Under its flow plan, the Group has constructed common areas (main and guest dining rooms, karaoke and theaters, fitness studios, community cafés, large bathrooms, etc.) on the first floor of OUKAS, as a health-promoting rental senior residence that allows people to gather and naturally interact.

Dining room
Large communal bath
Karaoke room

Operation and Management that Support Community Revitalization

The Group also holds social events for residents and tenant companies, issues newsletters and engages in other initiatives to help customer communities function in a healthy manner over the long term after taking up occupancy. In fiscal year ended March 2025, we held 11 preoccupancy housewarming events at residences. For office buildings, we held three tenant company networking events for PMO and H¹O in fiscal year ended March 2024 with a total of 85 companies participating.

A networking event for PMO tenant companies

Creating Circular Communities through Be ACTO Area Management

Be ACTO is a system in which the Group participates in area management. We believe the purpose of area management is to continuously recognize and generate local value together with the people who live there. By continuing to help establish a sense of inter-dependence among area residents, we hope to create seedbeds for fostering multigenerational and circulatory communities that are unique to each area. Since the first project at Be ACTO Hiyoshi, we have launched the initiative at various areas including Be ACTO Kameido, MEGURO MARC, and Be ACTO Musashi-Urawa.

Be ACTO (Japanese text only)

Ties Between OUKAS Funabashi and Local Communities

The Group periodically makes available the fitness studio and community cafe at OUKAS Funabashi, which is health-promoting senior rental housing, to local residents as a hub for health support and multi-generational social interaction.

Community café (OUKAS Funabashi)

Connecting Fitness Clubs with Local Communities and Schools

The Megalos sports club believes that sports have the power to develop the abilities of children as they grow, with particular attention given to “non-cognitive skills,” such as self-esteem, perseverance, and cooperativeness. To foster these non-cognitive skills, Megalos is implementing the Kodomo Mirai Project, which connects Megalos with local communities, actively creates opportunities for children to develop these skills, and contributes to building better communities.
To successfully implement a project designed for children, Megalos must maintain and strengthen its ties with the local community, kindergartens, nursery schools and schools, which play an important role in children’s growth. For that reason, Megalos is making various efforts, such as holding swimming and physical education classes at its location, conducting lessons at schools, and renting out swimming pools.
In recognition of these efforts, the club received the Good Design Award in 2020.

Kodomo Mirai Project
Contributions to Local Communities and Society

Communication through Educational Programs

As part of our new urban development efforts aimed at creating New Value, Real Value, our Group is developing and providing educational programs to foster children’s interest in their town and to get them thinking together about the things which are important to it. In addition to field-trip lessons such as “Watching over the community,” developed under the supervision of Tokyo Gakugei University, and Oshi no Ki, developed together with students from the Faculty of Education at Saitama University, we also have Machi-Oni, developed in collaboration with the Graduate School of Keio University, which is a program that incorporates a local tag game that both adults and children can enjoy together. To expand the adoption of these outreach programs into more communities, we are working to generalize the various programs and disseminate information through our official website, Machi to Manabu.

Establishing Relationships of Trust with Local Communities

When conducting real estate and urban development, we focus on building consensus and relationships of trust with local governments, landowners and residents in the areas where we operate.

Neighborhood Briefings

The Group states in its human rights policy that it aims to coexist in harmony with local communities in the countries and regions in which it operates. In each of these locations, the Group shall foster and support sustainable communities that continue to attract a diverse group of people. The Group shall also respect human rights related to the lives and health of local residents affected by its business activities by ensuring the safety of its buildings and taking into consideration the impact of construction work on the surrounding environment, including noise, vibration, and dust.
We understand that construction often causes concerns for local residents, particularly about the possible deterioration of water quality and landslides, noise, vibration and debris, as well as accidents caused by falling objects. To clearly and sincerely respond to these concerns, we hold briefings with residents who are near development sites and place top priority on the safety and security of these residents during construction.

Giving Consideration to Ease of Access to Public Transportation Services

When acquiring land and properties, the Group gives consideration to the accessibility to public transportation services in all cases to improve quality of life and ease of access for customers.

Employment and Procurement from Communities

The Group is promoting employment and procurement from local communities in which it conducts business to contribute to their continuous development and establish an ongoing relationship of trust with them. In particular, we actively utilize local specialty products in our hotel business and employ local staff at our overseas businesses.

Improving the Well-being of Building Tenants

In order to provide the users of office and other buildings with spaces that help maintain and improve their health and comfort, the Group as a whole adopts building specifications and performance standards that lead to improved well-being and works to implement programs for users. In addition, we have made it a rule to obtain CASBEE Wellness Office certification* for all income-generating properties (achieved 100%) and are strengthening it.

【Main Specifications and Performance Standards for Improving Well-being】

  • Muffled indoor noise
  • Natural light and appropriate illumination
  • Designs giving special attention to the view from offices to promote a sense of connection with nature
  • refreshment space secured

【Main Programs for Users】

  • Promote physical activity
  • Create opportunities to meet during daily activities
  • Conduct periodic satisfaction surveys
  • Note:
    Certification organized by the Institute for Built Environment and Carbon Neutral for SDGs to evaluate building specifications, performance and initiatives that help maintain and improve the health and comfort of building users.