Dialogue with Stakeholders

Approach and Policies

We serve a wide range of stakeholders through the Group’s products and services. Towards our mission of sustainable operation, we fulfill our responsibilities to achieve the SDGs and resolve social and environmental issues that could pose risks to the Group’s business. In order to co-create shared value with stakeholders, we enhance our communication with them so that we can listen and respond better to their requests and expectations and thus earn their trust.

Overview of Stakeholder Engagement

The Group’s main stakeholders are customers, employees, suppliers, investors, sustainability experts (including experts in socially responsible investment and environmental issues), and NPOs/NGOs (in environment, community, and architecture). We are committed to engaging in good-faith communications and building trusting relationships with stakeholders. Opinions received through these interactions are reported to the Sustainability Committee and the Human Resource, Wellness, D&I Committee, which are chaired by the Group CEO.

Major stakeholders	Reasons for selection
Customers	The trust of customers is essential for the Group to promote sustainable business activities. The Group is committed to listening to customers and meeting their expectations.
Employees	Employees are the basis of all business activities. The Group recognizes that having employees engage in their work with enthusiasm and in good physical and mental health is a source of growth for the Group’s business activities and for the employees themselves.
Suppliers	All of the Group’s business activities are supported by suppliers, and it recognizes the importance of creating healthy and pleasant working environments for all suppliers.
Investors	The Group recognizes that the understanding and trust of its shareholders and investors is essential for conducting sustainable business activities. It will promote appropriate information disclosure and communication.
Sustainability experts (e.g., socially responsible investment, environmental issues)	The Group recognizes that conducting sustainable business activities requires an understanding of and response to social issues. We will seriously consider expert opinions and promote responsible corporate activities and appropriate information disclosure.
NPOs and NGOs (on environment, community, architecture, etc.)	The Group’s business activities are inseparable from the local communities in which it operates, and it recognizes the importance of ongoing dialogue with NPOs and NGOs to build relationships of trust with local communities.

Means for dialogue	Main issues raised	Responses
Customers
Explanation of products and services (as needed) Opinion exchange (as needed) Questionnaires (12 times a year)^*1 Installation of special counters	Revitalize communities and improve the image among residents of neighboring communities Treat ecosystems with care and select highly sustainable materials	Revitalization of communities based on the BE UNITED initiative Acquisition of biodiversity certification Proactive use of domestic/certified lumber Incorporation of questionnaire results in operations and services
Employees
Interview with the Human Resources Division and supervisors Labor-management talks (five times a year)^2 Group/Company newsletters (four times a year)^3 Launch of sustainability intranet for employees	Revitalize communities to give rise to new services and businesses Provide healthcare facilities and comfortable spaces for the growing number of senior citizens Introduce ways to incorporate employee opinions	Revitalization of communities based on the BE UNITED initiative Promotion of barrier free/universal design/Inclusive Design Reinforcement of business targeting senior citizens Holding employee engagement surveys
Suppliers
Opinion-sharing on the Procurement Guidelines (once a year) Safety Conference (once a year)	Safety and security are the foundation of real estate as social infrastructure Community development initiatives accompanied by health and well-being initiatives	Observance of the Design and Standards and the Quality Manual Observance of the Building Management Quality Assessment Guidelines Dissemination of the Procurement Guidelines
Shareholders and Investors
General shareholder meeting (once a year) IR meeting (408 times a year)^*4 ESG meeting (18 times a year) Reports (once a year)	Meet the needs of society and customers with safe and secure real estate Develop vibrant communities Pursue sustainability through business	Provision of Nomura Real Estate’s facilities for disaster victims Observance of the Design Standards and the Quality Manual Revitalization of communities based on the BE UNITED initiative Measures to foster knowledge and understanding of sustainability
Sustainability professionals (e.g., socially responsible investment, environmental issues)
Questionnaires	Seek both environmental and economic performance Nomura Real Estate’s focus on safety and security will further raise corporate value	Enhancement and promotion of the structure and activities for sustainability management Enhancement of financial and non-financial KPIs
NPOs and NGOs (on environment, community, architecture, etc.)
Opinion exchange Questionnaires	Expectations for the implementation of initiatives for senior citizens’ households as their numbers increase Environmental impact from building construction and demolition activities is significant Consideration for biodiversity	Reinforcement of the business targeting senior citizens Design development for revitalizing communities Use of materials with high durability and equally durable methods for new construction, and prolongation of the large-scale repair work cycle Reflection of NGO/NPO opinions in biodiversity policy

*1

For details, please see Safety Quality from Design to Management.
*2

Number of collective bargaining sessions held for Nomura Real Estate Development.
*3

Number of times the Group’s internal newsletter (booklet) is published.
*4

Excludes conferences organized by securities companies, small meetings, IR fairs for individual investors, and online information sessions.