Dialogue with Stakeholders

Approach and Policies

We serve a wide range of stakeholders through the Group’s products and services, and our mission is to operate the organization sustainably. Our responsibility, therefore, is to achieve the SDGs and resolve social and environmental issues that could pose risks to the Group’s business. We enhance our communication with stakeholders to listen and respond better to requests and expectations from all of them, and we strive to earn their trust toward attaining a prosperous co-existence and co-creating shared value.

Overview of Stakeholder Engagement

The Group endeavors to engage in good-faith communications and build trusting relationships with stakeholders.

Means for Dialogue
Main Issues Raised
Responses
Customers

-Explanation of products and services

-Opinion exchange

-Questionnaires

-Installation of special counters

-Revitalize communities and improve the image among residents of neighboring communities

-Give consideration to ecosystems and select highly sustainable materials

-Revitalization of communities based on the BE UNITED initiative

-Acquisition of biodiversity certification

-Proactive use of domestic/certified lumber

-Incorporation of questionnaire results in operations and services

Employees

-Interview with the Human Resources Division and supervisors

-Labor-management talks

-Group/Company newsletters

-Revitalize communities to give rise to new services and businesses

-Provide healthcare facilities and comfortable spaces for the growing number of senior citizens

-Revitalization of communities based on the BE UNITED initiative

-Promotion of barrier free/universal design

-Reinforcement of business targeting senior citizens

Suppliers

-Opinion-sharing on the Procurement Guidelines

-Safety Conference (once a year)

-Safety and security are the foundation of real estate as social infrastructure

-Community development initiatives accompanied by health and well-being Initiatives

-Observance of the Design and Construction Standards and the Quality Manual

-Observance of the Building Management Quality Assessment Guidelines

-Deeper imprinting of the Procurement Guidelines

Shareholders and Investors

-General shareholder meeting

-IR meeting

-ESG meeting

-Reports

-Safe and secure real estate is a need of society and customers

-Develop vibrant communities

-Provision of Nomura Real Estate’s facilities for disaster victims

-Observance of the Design and Construction Standards and the Quality Manual

-Revitalization of communities based on the BE UNITED initiative

CSR experts (on socially-responsible investment, environmental issues, etc.)

-Third-party opinions

-Questionnaires

-Seek both environmental and economic performance

-Nomura Real Estate’s focus on safety and security will further raise corporate value

-Enhancement and promotion of the structure and activities for sustainability management

-Enhancement of financial and non-financial KPIs

NPOs and NGOs (on environment, community, architecture, etc.)

-Opinion exchange

-Questionnaires

-Expecting initiatives for senior citizens’ households to be implemented as the number of senior citizens increases

-Environmental impact from building construction and demolition activities is significant

-Reinforcement of the business targeting senior citizens

-Design development for revitalizing communities

-Use of materials with high durability and equally durable methods for new construction, and prolongation of the large-scale repair work cycle

Sustainability