Dialogue with Stakeholders

Approach and Policies

We serve a wide range of stakeholders through the Group’s products and services. Towards our mission of sustainable operation, we fulfill our responsibilities to achieve the SDGs and resolve social and environmental issues that could pose risks to the Group’s business. In order to co-create shared value with stakeholders, we enhance our communication with them so that we can listen and respond better to their requests and expectations and thus earn their trust.

Overview of Stakeholder Engagement

The Group’s main stakeholders are customers, employees, suppliers, investors, sustainability experts (including experts in socially responsible investment and environmental issues), and NPOs/NGOs (in environment, community, and architecture). We are committed to engaging in good-faith communications and building trusting relationships with stakeholders. Opinions received through these interactions are reported to the Sustainability Committee and the Human Resource, Wellness, D&I Committee, which are chaired by the Group CEO.

Major stakeholders	Reasons for selection
Customers	The trust of customers is essential for the Group to promote sustainable business activities. The Group is committed to listening to customers and meeting their expectations.
Employees	Employees are the basis of all business activities. The Group recognizes that having employees engage in their work with enthusiasm and in good physical and mental health is a source of growth for the Group’s business activities and for the employees themselves.
Suppliers	All of the Group’s business activities are supported by suppliers, and it recognizes the importance of creating healthy and pleasant working environments for all suppliers.
Investors	The Group recognizes that the understanding and trust of its shareholders and investors is essential for conducting sustainable business activities. It will promote appropriate information disclosure and communication.
Sustainability experts (e.g., socially responsible investment, environmental issues)	The Group recognizes that conducting sustainable business activities requires an understanding of and response to social issues. We will seriously consider expert opinions and promote responsible corporate activities and appropriate information disclosure.
NPOs and NGOs (on environment, community, architecture, etc.)	The Group’s business activities are inseparable from the local communities in which it operates, and it recognizes the importance of ongoing dialogue with NPOs and NGOs to build relationships of trust with local communities.

Means for dialogue	Main issues raised	Responses
Customers
Explanation of products and services (as needed) Opinion exchange (as needed) Questionnaires (8 times a year)^*1 Installation of special counters	Revitalize communities and improve the image among residents of neighboring communities Treat ecosystems with care and select highly sustainable materials	Revitalization of communities based on the BE UNITED initiative Acquisition of biodiversity certification Proactive use of domestic/certified lumber Implementation of the Mori wo Tsunagu TOKYO project (integrated Forest Management Project in Tokyo) Incorporation of questionnaire results in operations and services
Employees
Interview with the Human Resources Division and supervisors Labor-management talks (five times a year)^*2 Group/Company newsletters Launch of sustainability intranet for employees	Implementation of mechanisms to incorporate employee feedback Improvement of various systems and policies Strengthening of internal data	Conducting engagement surveys Revisions to HR-related rules and regulations Dissemination of information via email and other channels
Suppliers
Opinion-sharing on the Procurement Guidelines (once a year) Safety Conference (once a year)	Safety and security are the foundation of real estate as social infrastructure Community development initiatives accompanied by health and well-being initiatives	Observance of the Design and Standards and the Quality Manual Observance of the Building Management Quality Assessment Guidelines Dissemination of the Procurement Guidelines
Shareholders and Investors
General shareholder meeting (once a year) Reports (once a year) [For institutional investors] Financial results briefings (4 times a year) Real estate tours (10 times a year) Business briefings for analysts and investors (once a year) Interviews with analysts and investors (639 times a year) Includes securities company-sponsored conferences in Japan (10 times) Includes small meetings for CEOs (once a year) Includes ESG meetings (24 times a year) [For individual investors] Participation in IR fairs (3 times a year) Questionnaires on our company’s management, business, and IR activities (once a year) Business briefing (held same day as general shareholder meeting) (once a year)	Solid business growth based on the mid- to long-term business plan Pursue sustainability through business Initiatives in personnel training and human capital	IR activities, mutual communication Execute concrete measures to achieve sustainability-related KPIs Training and other aimed at personnel training
Sustainability professionals (e.g., socially responsible investment, environmental issues)
Questionnaires	Seek both environmental and economic performance Nomura Real Estate’s focus on safety and security will further raise corporate value	Enhancement and promotion of the structure and activities for sustainability management Enhancement of financial and non-financial KPIs
NPOs and NGOs (on environment, community, architecture, etc.)
Opinion exchange Questionnaires	Expectations for the implementation of initiatives for senior citizens’ households as their numbers increase Environmental impact from building construction and demolition activities is significant Consideration for biodiversity	Reinforcement of the business targeting senior citizens Design development for revitalizing communities Use of materials with high durability and equally durable methods for new construction, and prolongation of the large-scale repair work cycle Reflection of opinions in biodiversity policy

*1

For details, please see Safety Quality from Design to Management.
*2

Number of collective bargaining sessions held for Nomura Real Estate Development.