Health and Safety of employees

Approach and Policies

The Nomura Real Estate Group is aware that the physical and mental health and safety of employees are essential for a company's business to grow continuously and sustainably.
Based on this understanding, we made working with enthusiasm and achieving wellness a part of the What We Value Nomura Real Estate Group Action Guideline, and we undertake Wellness Management so that all employees can perform their work in good physical and mental health and with enthusiasm.
In addition, the Nomura Real Estate Group Code of Action provides that the Group will strive to maintain and improve sound and pleasant workplace environment. Accordingly, we implement comprehensive health and safety management, take measures to prevent excessive workloads, long work hours and occupational accidents, and take other action to establish workplace environments that ensure employee mental and physical health and safety, and engage in communications to raise awareness and educate employees.

Management

Management Structure

In July 2020, for the purpose of promoting wellness, work style reforms and diversity in an integrated manner, the Group established the Group Wellness Promotion Council, which comprises Nomura Real Estate Holdings and Group company presidents and others and is chaired by the Nomura Real Estate Holdings president.
Each Group company will also establish a similar council. The Group will establish a system under which Nomura Real Estate Holdings and each company will discuss wellness measures and work together so that a unified Group message can be delivered and each company’s efforts can be shared.
With regard to safety and health, in accordance with the Health Management Regulations, a health management body such as an occupational health physician is established, a health committee is held, regular medical checkups including complete physical examinations are thoroughly carried out, measures are taken to protect the health of employees whose overtime work exceeds a certain number of hours, and external audits (legal examinations) are conducted once every three years. In this manner, safety and health management measures are being strictly implemented.
In addition, the Sustainability Committee, which comprises Nomura Real Estate Holdings and Group company directors and others and is chaired by the Nomura Real Estate Holdings executive vice president and Group COO, deliberates and decides on related policies and action plans and reports to the Board of Directors.
No Group office has obtained the OHSAS 18001 certificate, which is a standard for occupational health and safety system.

Targets

The Group has set the following four targets regarding employee health and safety.

・Preventing Overwork
・Promoting taking of paid leave
・Promoting thorough physical and mental health management
・Preventing work-related accidents

Measures for Health and Safety Improvements by Management

The Group provides opportunities on a regular basis where the Nomura Real Estate Holdings president and executive vice president meet directly with employees to share workplace issues regarding the work climate and their employment to carry out measures to improve workplace environments.
In fiscal 2019, a total of 28 meetings were held to discuss reducing working hours, raising productivity, and helping employees to achieve a good work-life balance.
We examined proposals and opinions expressed at these meetings and improved the personnel system. In this manner, these meetings are promoted as measures to improve the health and safety of employees.

Work-Related Risk Management and Legal Compliance

The Group complies with work-related laws and regulations in each country and is establishing a system for managing and improving the situation.
In particular, with regard to working hours, the Group strives to reduce overtime work.
Each month, the Nomura Real Estate Holdings Board of Directors receives reports on and confirms the actual situation of overtime and the status of compliance with Article 36 agreements (agreements made pursuant to Article 36 of the Labor Standards Act regarding overtime work and work on rest days) of each Group company.
Regarding companies and cases with pending issues related to compliance with Article 36 agreements, we consider responses and take improvement measures.
In addition, the Nomura Real Estate Development Board of Directors receives reports each month on working hours and the status of employees taking leave time in each division and shares information on related issues as well as taking improvement measures.

Health and Safety Risk Management

The Group endeavors to identify issues relating to employee health and safety in advance.
Nomura Real Estate Holdings established the Wellness Promotion Section in the Group Human Resources Department in 2018, and is carrying out measures while confirming the status of each Group company.
Furthermore, Nomura Real Estate Development holds wellness conferences once every six months. The heads of divisions and departments who are supervisors share information regarding employees who require health care with the responsible officers and officer responsible for the Human Resources Division. In this manner, Nomura Real Estate Development manages risks to the health of employees.
In addition, the responsible officers take measures to determine the health and safety status of the heads of divisions and departments who are supervisors and share information regarding issues with the Human Resources Division.

Response to the COVID-19 Pandemic

Based on the following approach, the Group takes measures to respond to infectious diseases in order to prevent infection and the spread of infection, and fulfills its social responsibilities by continuing and maintaining required business activities.

・The Group gives first priority to ensuring the safety and security of customers, business partners, and officers and employees and their family members.
・In order to fulfill our responsibilities for providing goods and services that are necessary to maintain social activities, as well as our corporate social responsibilities (CSR), the Group continues business activities after taking measures to reduce infection risks.

Group employee working from home while his children’s schools are closed
Group employee working from home while his children’s schools are closed

The Group gives top priority to the safety and security of customers and employees. Therefore, the Group has implemented measures for employees to contain the spread of infection, including staggered commuting, working from home, telecommuting, online conferences, and social distancing in offices.
Certain companies of the Group grant special leave to employees who take care of their children while schools are closed. They also provide various training programs to employees for their self-study while staying at home. In this way, the Group is implementing various measures.

(As of June 23, 2020)

For further details, refer to the following.
The Group’s Response to the COVID-19 Pandemic(Japanese only)
Risk Management

Enhancement of health management

The Group requires employees to undergo complete physical examinations and medical checkups, and established a physical and mental health consultation hotline within the Health Consultation Office, which is staffed by full-time physicians and nurses, to provide access to outside specialists for consultations.
In fiscal 2019, the rate of employees undergoing complete physical examinations and medical checkups was 100%.
In the next fiscal year and thereafter, the Group aims to continue the rate of 100% employees undergoing medical examinations and checkups on a Group-wide basis in order to early detect health risks for employees and ensure their health and safety.

Prevent Overwork

As a part of the work style reforms that the Group initiated in fiscal 2017, we are implementing a variety of programs intended to prevent overwork by employees.

【Main Measures】
・Reduce work and implement outsourcing based on operational reviews
・Make use of AI and RPA
・Promote introduction of mobile PCs
・Promote telecommuting programs, staggered work shift and flextime programs
・Promote use of satellite offices

In addition, employees who work more than a certain number of hours in a single month are required to check their physical condition using a Cumulative Fatigue Self-Diagnosis Checklist and provide feedback to a supervisor. Other measures are also taken to ensure good health such as consulting with an industrial physician.

Information Sharing and Training on Health and Safety

The Group holds monthly Group Personnel Division Meetings attended by persons in charge of human resources at Group companies. At these meetings, participants share information on relevant laws and regulations including the Labor Standards Act, working conditions of each Group company, and the importance of labor management and safety and health.
In addition, we provide safety and health training, such as explanations on the Labor Standards Act and other relevant laws and regulations and method of labor management, on many occasions including during the training of newly promoted managerial employees.

Management Award 2020(White 500)

The Wellness Management, promoted by the Group has been recognized, and as a result, Nomura Real Estate Holdings, Nomura Real Estate Development, Nomura Real Estate Asset Management and Nomura Real Estate Urban Net(currently, Nomura Real Estate Solutions Co., Ltd.) were certified as a White 500 Company under the 2020 Certified Health & Productivity Management Outstanding Organization Recognition Program, which is selected jointly by the Ministry of Economy, Trade and Industry of Japan and the Nippon Kenko Kaigi.
This program recognizes enterprises that have implemented outstanding initiatives to promote health and productivity management based on efforts to address local health issues and health improvement initiatives promoted by Nippon Kenko Kaigi.

Performance

Promotion Measures

Fiscal 2019 performance against the set targets was as set forth below.

Prevent Overwork

Items FY 2016 FY 2017 FY 2018 FY 2019
Average statutory overtime work (per person: hours/month) *1 24.46 19.66 14.07 13.51
*2 12.1 10.45

Encourage employees to take paid vacation time

Items FY 2016 FY 2017 FY 2018 FY 2019
Paid vacation time use rate (%) *1 47.31 61.19
*2 58.62 59.55 54.93 62.62

Prevent industrial accidents

Items FY 2016 FY 2017 FY 2018 FY 2019
Number of employee occupational accidents resulting in death (accidents) *1 0 1 0 0
Absentee rate (%)*1 0.38 0.37 0.29
Number of contractor occupational accidents resulting in death (accidents) 0

Lost time injury frequency rate (LTIFR)

Items FY 2017 FY 2018 FY 2019
Lost time injury frequency rate (LTIFR) *3 0*2 1.29
Lost time injury rate (LTIR) *4 0 0.60

*1 The Group's performance
*2 Nomura Real Estate Development performance (excluding contractors)
*3 (Number of occupational accidents resulting in lost days/Total work time) x 1,000,000
*4 (Number of fatalities and lost-days injured persons/Total work time) x 1,000,000 (excluding contractors)

Responses to Incidents

In 2017, the Nomura Real Estate Development Head Office and four regional offices (Kansai Branch, Nagoya Branch, Sendai Branch, and Fukuoka Branch) received a recommendation for corrective action and guidance from the Labor Standards Inspection Offices with jurisdiction regarding the discretionary work system for planning work that applied to some employees.
We take this matter extremely seriously and are conducting comprehensive labor-management and taking measures to improve workplace environments so that this type of incident does not occur again.
Nomura Real Estate Development is implementing the following measures for appropriate labor management and improving workplace environments.

1. Comply thoroughly with laws and regulations.
2. Top management and directors share issues with employees, and strive to establish relationships of trust and improve workplace environments.
3. Implement the following measures to ensure health:
(1) Raise awareness of health issues of officers and employees
(2) Officers and supervisors thoroughly monitor the health condition of employees
(3) Further improve systems for health consultation and medical checkups
Each Group company confirms their situation and continues to promote efforts to improve the situation in fiscal 2019 and thereafter.

For further details, refer to the following.
Appropriate Labor management and Measures for Improving Workplace Environments(Japanese only)