CSR | Society | Health and Well-BeingResponding to an Aging and Diversifying Population and Supporting Health

Approach and Policies

The Nomura Real Estate Group creates the buildings and spaces that serve as foundations supporting the lives and businesses of stakeholders including customers (residents, tenant businesses, facility users) and local communities and subsequently provides operation, management, and services over the long term.
As ages, culture, language, and other structural elements change as a result of the low birthrate, aging population, globalization, and diversification of individual values, and lifestyles and stakeholders become increasingly diverse, providing products and services that facilitate healthy and comfortable living regardless of the varied attributes of users has become an important responsibility of the Group.
Based on this awareness, the Group cooperates with suppliers, universities, healthcare institutions, NPOs, and other organizations to support health and increases in healthy lifespan by responding to the aging and diversifying population through the use of universal designs and engaging in the fitness business.

Management

Management Structure

The officer responsible for each business unit has been put in charge of this issue for the Group, and we are carrying out measures to respond to the aging and diversifying population and support health.
In addition, the CSR Committee, which comprises Nomura Real Estate Holdings and Group company directors and others and is chaired by the Nomura Real Estate Holdings executive vice president, deliberates on and decides related policies and action plans.
Starting in fiscal 2018, targets were set regarding responses to the aging and diversifying population and supporting health, and the Committee is monitoring progress.

Targets

The Group has set the following two targets to respond to the aging and more diverse population and support health.

  • Promote universal designs
  • Support health and promote increases in healthy lifespan

Promoting Universal Design

In addition to complying with laws and regulations such as the Act on Promotion of Smooth Transportation, etc. of Elderly Persons, Disabled Persons, etc., the Group established and follows universal design standards to supplement its Design Standards and Quality Manuals. The Group promotes universal design with the aim of providing products and services that can easily be used by a wide range of individuals irrespective of not only disability, but also differences in age, body, and language.

Seven Principles of Universal Design】
  • Equity: Facilities are equally usable by everyone
  • Diversity: Facilities can be used in a variety of ways
  • Simplicity: Methods of use are easy to understand
  • Perceptible information: Information is easily conveyed
  • Safety: Facilities do not pose any risks
  • Efficiency: Facilities can be easily used with low physical effort
  • Operability: Facilities are easy to operate
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Examples of Universal Design

Barrier Free and Quality of Life Guidebook

Nomura Real Estate Group and the Sonoda Lab of Meiji University Graduate School created the Barrier Free and Quality of Life Guidebook under an industry-academia joint research project. The Guidebook is used in condominium design.
The Guidebook identifies plans for seniors, wheelchair users, and the hearing or visually impaired from examples of custom-built condominium designs and organizes key design points.

Barrier Free and Quality of Life Guidebook

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An example of dwelling caring for seniors and wheelchair users

Resident Manuals for Foreign Residents

The Group distributed English, Chinese, and Korean versions of a Resident Manual for foreign residents to explain rules and etiquette when living in a condominium.

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Chinese edition

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Korean edition

Measures to Support Health and Promote Increases in Healthy Lifespan

The Group is responding to the aging population and increase demand for health care services and contributing to the support of good health and increases in healthy lifespans of stakeholders by operating fitness businesses that promote maintenance and improvement of physical function and by developing senior housing with support services.

Development of Senior Housing with Support Services

The Group is undertaking development of OUKAS senior housing with support services to promote increases in healthy lifespans by seniors and help seniors achieve autonomy in their day-to-day lives.OUKAS Funabashi opened in fiscal 2017. By providing healthcare programs and other services not only to residents, but also to the local community, the facility is playing a role as a hub for health support and multi-generation interaction for the entire community.

Details of OUKAS Services】
  • 24-hour monitoring system (confirmation of safety, general and health consultations, emergency response)
  • Installation of life rhythm sensors in each residence
  • Health checkups and counseling by experts using information and communications technology (ICT)
  • Provision of health promotion programs through counseling
  • Provision of programs to maintain vital functions and prevent illness
  • Provision of health programs for residents and the local community
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Health counseling using ICT

Promoting Increases in Healthy Lifespan through the Fitness Business

At Megalos sports clubs, the Group created “Club 100” based on the concept of “healthy until 100” and offers exercise programs and health seminars.As of the end of June 2018, a total of 3,315 members had registered.
Through outsourcing from local governments, the Group also offers exercise programs for individuals aged 65 years or older who are at risk of deterioration of vital functions.

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An exercise class operated through outsourcing from a local government

Performance

Promotion Measures

Fiscal 2017 performance against the set targets was as set forth below.

Promoting Universal Design

The Group developed real estate in compliance with laws and regulations such as the Act on Promotion of Smooth Transportation, etc. of Elderly Persons, Disabled Persons, etc. as well as Design Standards and Quality Manuals.

Support health and promote increases in healthy lifespan
FY 2017
Development of senior housing with support services (cumulative) 125 units