Health and Safety of Employees

Approach and Policies

Group Policy (Human Resources)

To realize the Wellness Management set forth in the Group Policy, the Nomura Real Estate Group Action Guideline provides the statement “working with enthusiasm and achieving wellness.” In addition, the Nomura Real Estate Group Code of Action provides that the Group will strive to maintain and improve sound and pleasant workplace environments. Accordingly, we implement comprehensive health and safety management and take measures to prevent excessive workloads, long working hours, and occupational accidents.

Management

Management (Human Resources)

With regard to safety and health, in accordance with the Health Management Regulations, a health management body, such as a group of occupational health physicians, has been established, a health committee is formed, regular medical checkups including complete physical examinations are thoroughly carried out, measures are taken to protect the health of employees whose overtime work exceeds a certain number of hours, and external audits (legal examinations) are conducted once every three years. In this manner, safety and health management measures are being strictly implemented.
No Group office has obtained the ISO 45001 certificate, which is a standard for occupational health and safety systems.

Targets and Results

Targets

当The Group has set the following four targets for employee health and safety.

Target 1. Preventing Overwork
Target 2. Promoting the Taking of Paid Leave・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・Rate of employees to take paid vacation 60%(12 days a year)*Application for Nomura Real Estate Development only
Target 3. Promoting thorough Physical and Mental Health Management・・・・・・Rate of employees who underwent medical examinations and checkup 100%
Target 4. Preventing Work-related Accidents・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・Absentee rate 0%

The above quantitative targets are set to be achieved by FY2030.

Results

Result 1. Preventing Overwork

Items FY2017 FY2018 FY2019 FY2020
Average statutory overtime work
(per person: hours/month)
Group 19.66 14.07 13.51 9.99
Nomura Real Estate Development*1 12.1 10.45 12.06

Result 2. Promoting the Taking of Paid Leave

Items FY2017 FY2018 FY2019 FY2020
Rate of paid leave taken (%) Group 47.31 61.19 56.14
Nomura Real Estate Development*1 59.55 54.93 62.62 60.58

Result 3. Promoting thorough Physical and Mental Health Management

Items FY2020
Rate of employees who underwent medical examinations and checkups (%) Nomura Real Estate Development*1 100

Result 4. Preventing Work-related Accidents

Items FY2017 FY2018 FY2019 FY2020
Number of work-related accidents resulting in death of an employee 1 0 0 0
Number of work-related accidents resulting in death of a contractor 0 2
LTIFR*2 0*1 1.29 3.43
LTIR*3 0.60 1.34
Absentee rate (%)
(Target: 0.0%)
0.38 0.37 0.29 0.41

Results at Nomura Real Estate Development (excluding contractors)

(Number of occupational accidents resulting in lost days/Total work time) × 1,000,000

(Number of fatalities and lost-days injured persons/Total work time) × 1,000,000 (excluding contractors)

For more details, see the ESG data (society).

Initiatives

Measures for Health and Safety Improvements by Management

The Group provides opportunities on a regular basis where the Nomura Real Estate Holdings president and executive vice president meet directly with employees to share workplace issues regarding the work climate and their employment and to improve workplace environments. In fiscal 2020, 11 meetings were held to discuss reducing working hours, raising productivity, and helping employees to achieve a good work-life balance. We examined proposals and opinions expressed at these meetings and improved the personnel system. In this manner, these meetings are promoted as measures to ensure the health and safety of employees.

Work-Related Risk Management and Legal Compliance

The Group complies with work-related laws and regulations in each country and is establishing a system for managing and improving situations. In particular, with regard to working hours, the Group strives to reduce overtime work. Each month, the Nomura Real Estate Holdings Board of Directors receives reports on and confirms the actual situation of overtime and status of compliance with the Article 36 agreement (an agreement made pursuant to Article 36 of the Labor Standards Act regarding overtime work and work on rest days) of each Group company. Regarding companies and cases with pending issues related to compliance with the Article 36 agreement, we consider responses and take improvement measures.
In addition, the Nomura Real Estate Development Board of Directors receives reports each month on working hours and the status of employees taking leave in each division and shares information on related issues while also taking improvement measures.

Prevent Overwork

The Group is implementing a variety of programs intended to prevent overwork by employees.

Main Measures
Reduce work and implement outsourcing based on operational reviews Make use of AI and RPA Promote the introduction of mobile PCs Promote telecommuting programs, staggered work shift, and flextime programs Promote the use of satellite offices Set time limits on computer use Send overtime alerts

These measures are important for preventing overwork.
In addition, employees who work more than a certain number of hours in a single month are required to check their physical condition using a Cumulative Fatigue Self-Diagnosis Checklist and provide feedback to a supervisor. Other measures are also taken to ensure good health such as consulting with an industrial physician.

Enhancement of Health Management

The Group has adopted several initiatives for detecting employee health risks at an early stage and helping them maintain their health and safely perform their duties.

Further Improvement of the Medical Checkup System

人The Group requires that all employees undergo complete physical examinations and medical checkups. We encourage those who may need a second checkup arrange for one and follow up on the status of their checkup. In fiscal 2020, the rate of physical examinations and medical checkups of Nomura Real Estate Development was 100%. In the coming fiscal years, we will continue striving to achieve a 100% physical examination and medical checkup rate across the Group to safeguard the health of our employees.

Implementation of Stress Check Tests

The Group regularly monitors the mental health status of its employees through stress check tests and provides mental health training to help reduce stress levels.

Items FY2019 FY2020 FY2021
Stress check response rate (%) 88.5 88.7 87.5
Main training programs (including e-learning) Wellness training
Wellness seminar
Stress coping seminar
Line care training for managerial employees
Mindfulness seminar
Mental health training
Mindfulness seminar
Mental health training
Self-management training for new employees

Strengthening the Harassment and Health Consultation System

The Group established a physical and mental health consultation hotline as well as a power harassment and sexual harassment hotline that provide employees access to outside specialists for consultations in addition to the Health Consultation Office within the Group, which is staffed by full-time physicians and nurses. The consultation service is available to employees and their family members.

Physical and mental health consultation hotline
Consultations on issues related to the workplace, family, women’s health, and LGBT issues can be arranged with external counselors by phone or email.
Power harassment and sexual harassment hotline
Consultations on harassment within the company can be made with outside counselors by phone. Consultations can also be made anonymously.

Information Sharing and Training on Health and Safety

The Group holds monthly Group Personnel Division Meetings attended by persons in charge of human resources at Group companies. At the meetings, participants share information on relevant laws and regulations including the Labor Standards Act, working conditions of each Group company, and the importance of labor management and safety and health. In addition, we provide safety and health training, such as explanations on the Labor Standards Act and other relevant laws and regulations and methods of labor management, on many occasions including during the training of newly promoted managerial employees.

Response to the COVID-19 Pandemic

Based on the following approach, the Group takes measures to respond to infectious diseases in order to prevent infection and the spread of infection, and it fulfills its social responsibilities by continuing and maintaining required business activities.

The Group places priority on ensuring the safety and security of customers, business partners, and officers as well as employees and their family members. To fulfill our responsibilities for providing goods and services necessary for daily life, as well as our corporate social responsibilities, the Group maintains business activities after taking action to reduce infection risks.

The Group has implemented measures for employees to contain the spread of infection, including staggered commuting, working from home, telecommuting, online conferences, and thorough measures to prevent the spread of infection within the office, such as social distancing seating arrangements.
(As of the end of August 2021)

For more details, refer to:

The Group’s Response to the COVID-19 Pandemic (Japanese only)

2021 Health & Productivity Management Award (Large Enterprise Category)

Wellness Management, promoted by the Group has been highly regarded, and as a result, Nomura Real Estate Holdings, Nomura Real Estate Development, Nomura Real Estate Asset Management, Nomura Real Estate Urban Net (currently, Nomura Real Estate Solutions Co., Ltd.), and Nomura Real Estate Life #38; Sports were recognized as 2021 Certified Health #38; Productivity Management Outstanding Organizations (large enterprise category), which are selected jointly by the Ministry of Economy, Trade and Industry of Japan and Nippon Kenko Kaigi. In addition, Nomura Real Estate Solutions, Nomura Real Estate Holdings, Nomura Real Estate Development, and Nomura Real Estate Capital Management were also recognized among the White 500 enterprises (large enterprise category) in the 2021 Certified Health #38; Productivity Management Outstanding Organization Recognition Program. This program recognizes enterprises that have implemented outstanding initiatives to promote health and productivity management based on efforts to address local health issues and health improvement initiatives promoted by Nippon Kenko Kaigi.

Responses to Incidents

In 2017, the Nomura Real Estate Development head office and four regional offices (Kansai, Nagoya, Sendai, and Fukuoka branches) received a recommendation for corrective action and guidance from the Labor Standards Inspection Offices with jurisdiction regarding the discretionary work system for planning work that applied to some employees. We take this matter extremely seriously and are conducting comprehensive labor-management while taking measures to improve workplace environments so that this type of incident does not occur again. Nomura Real Estate Development is implementing the following measures for appropriate labor management and improving workplace environments.

1. Complying thoroughly with laws and regulations
2. Top management and directors are sharing issues with employees and striving to establish relationships of trust and improve workplace environments
3. Implementing the following measures to ensure health:
 (1) Raising awareness of health issues of officers and employees
 (2) Officers and supervisors are thoroughly monitoring the health condition of employees
 (3) Further improvements are being made to systems for health consultation and medical checkups
Each Group company confirms their situation and continues to promote efforts to improve it in fiscal 2019 and thereafter.

For further details, refer to the following.
Our actions regarding appropriate employment management and improvement of working environment

Sustainability