CSR | Society | Safety and SecurityEnsure Safety and Security During Disasters

Approach and Policies

The Nomura Real Estate Group supports the lives and businesses of stakeholders including customers (residents, tenant businesses, facility users) and local communities over the long term through all aspects of its business from design and construction to operation and management.
As abnormal weather and natural disasters increase in frequency as global warming and climate change intensify, taking measures to ensure safety and security during emergencies has become an important responsibility of the Group.
Based on this understanding, the Group collaborates with fire departments, governmental bodies, disaster preparedness experts, and others, to prepare for and prevent disasters including implementation of drills pursuant to business continuity plans (BCP) and disaster preparedness support, so that we can minimize the harm if a disaster occurs and maintain continuity in the lives and businesses of stakeholders.

Management

Management Structure

The officer responsible for quality management and architectural design has been put in charge of this issue for the Group, and we are working to ensure safety and security during disasters.
In addition, the CSR Committee, which comprises Nomura Real Estate Holdings and Group company directors and others and is chaired by the Nomura Real Estate Holdings executive vice president, deliberates on and decides related policies and action plans.
Starting in fiscal 2018, targets regarding enhancement of safety and security during disasters were set, and the Committee is monitoring progress.

Targets

The Group seeks to expand and enhance its safety preparedness measures to ensure the safety and security of stakeholders during disasters.

Design and Construction in Preparation for Disasters

The Group provides for severe localized rain and flooding countermeasures in its quality manuals and implements countermeasures after confirming hazard maps.
In addition, we attach hazard maps to the statements of material matters provided to purchasers of residences.

Disaster Preparedness Concept: Advances in Disaster Preparedness in Housing

The Group has established Disaster Preparedness in Housing as its disaster preparedness policy for residential properties.
We are working to minimize harm and ensure safety and security during emergencies by promoting self-help where residents help themselves through their own efforts and the efforts of their family members, mutual assistance where residents are helped to the efforts of neighbors and community members, and public support where support is provided by the police and fire departments.

Disaster Preparedness in Housing

Disaster Response Headquarters Establishment Drills

Nomura Real Estate Holdings established a business continuity plan (BCP) in anticipation of a major earthquake in the Tokyo Metropolitan region and conducts disaster response headquarters establishment drills with the president serving as head of the headquarters once a year.

Business Continuity Plan

Implementation of Emergency Communication Drills and Disaster Response Headquarters Establishment Drills

To ensure the safety and security of customers (residents, tenant businesses, and facility users) during a disaster and to prepare for the rapid resumption of business by tenant businesses, Nomura Real Estate Partners conducts monthly emergency communication drills and annual disaster response headquarters establishment drills.

Overview of Disaster Response Headquarters Establishment Drills】
  • Confirmation of the disaster response headquarters establishment process and details of measures
  • Confirmation of disaster response headquarters activities according to the status of recovery
  • Assessment and tabulation of damage and managed properties
  • Practice conveying information from management sites to the disaster response headquarters
photo

Disaster response headquarters establishment drills

Supporting Disaster Preparedness at Managed Properties

As a part of its efforts to ensure safety and security during disasters, the Group provides disaster preparedness support to residents, management associations, tenant businesses, and facility users at managed properties (residences, office buildings, commercial facilities, logistics facilities, etc.).

Main Support】
  • Implementation of disaster preparedness drills
  • Support organizing disaster supplies and forming and operating disaster preparedness organizations
  • Development of disaster preparedness and response manuals
  • Support preparing firefighting and disaster preparedness plans
  • Distribution of disaster preparedness guidebooks

Establishment of disaster preparedness hubs for tenant businesses

The Group established N-FORT (located in Chuo-ku, Tokyo) as a hub for disaster preparedness and business continuity planning for PMO (Premium Midsize Office) office buildings.N-FORT provides manned responses and an emergency power generator that can operate for 72 hours and is equipped with emergency food for 2,000 persons. The facility reinforces BCP throughout the PMO series of office buildings.

Disaster preparedness measures for PMO office buildings

photo

Emergency supplies stored at N-FORT

Performance

Promotion Measures

Fiscal 2017 performance against the set targets was as set forth below.

* Unless otherwise indicated, the scope of reporting is the Group.

Expansion and Enhancement of Disaster Preparedness and Security Countermeasures
FY 2017
Disaster preparedness drills held at managed properties 85%
Number of facilities that can take in persons who are unable to return home during a disaster 3 properties

Taking in and Supporting Victims During a Disaster

The Shinjuku Nomura Building (Shinjuku-ku, Tokyo), Nihonbashi Muromachi Nomura Building (Chuo-ku, Tokyo), and Yokohama Business Park (Yokohama City, Kanagawa Prefecture) have been designated temporary living accommodations for those who are unable to return home during a disaster and will take in such individuals if a disaster occurs.