Human rights

Approach and Policies

The Nomura Real Estate Group performs important processes from materials procurement to civil engineering, building construction, repair construction, and so on with the cooperation of various suppliers including design and construction companies, contractors, and their service providers.
Accordingly, the Nomura Real Estate Group supports and respects international norms on human rights including the International Bill of Human Rights, which sets forth common standards to be achieved by all people including the right to life, freedom of speech and expression, right to work, right to education, and right to live a civilized life; the Declaration on Fundamental Principles and Rights at Work of the International Labor Organization (ILO), which specifies fundamental rights in labor (the freedom of association, the right to collective bargaining, prohibition of compulsory labor, effective elimination of child labor, and elimination of discrimination in employment and occupation); and the United Nations Guiding Principles on Business and Human Rights, which set guidelines for actions to be taken by companies to protect the human rights of children, and Children's Rights and Business Principles, which show the actions that should be taken by companies to protect children’s rights. In addition, we aim to conduct business by complying with laws and regulations on human rights in each country in which the Group conducts business activities.
In addition, the Group has signed the UN Global Compact to further enhance its human rights initiatives.
The Group supports the Global Compact's principles of "support and respect the protection of human rights" and "not to be complicit in abuse of human rights," and works to respect human rights and avoid infringing on the human rights of others.

Management

Management Structure

The Nomura Real Estate Holdings executive vice president and Group COO has been put in charge of this issue for the Group and carries out measures regarding respect for human rights.
In addition, the Sustainability Committee, which comprises Nomura Real Estate Holdings and Group company directors and others and is chaired by the Nomura Real Estate Holdings executive vice president and Group COO, deliberates on and decides related policies and action plans.
The Sustainability Committee annually sets targets regarding respect for human rights, and monitors progress.

Targets

The Group has set the following two targets in order to disseminate its thinking on respect for human rights.
• Thorough human rights training for Group officers and employees
• Monitoring and education of stakeholders on human rights issues

Human Rights Training for Group Officers and Employees

Rank-Specific Training

To deepen understanding on human rights, the Group makes use of opportunities such as rank-specific training to conduct human rights education.
The human rights training conducted in fiscal 2019 is described below. A total of 4,434 persons participated in this training.
In addition, the Harassment Prevention Guide is distributed to all employees to inform personnel about the prohibition of discrimination and harassment and other matters.
The Guide contains provisions requesting understanding of and consideration for LGBT* individuals.

* LGBT: An initialism that stands for lesbian, gay, bisexual, and transgender. A general term for sexual minorities.

Responses to Human Rights Issues (Human Rights Due Diligence)

Initiatives for Respecting Human Rights

The Nomura Real Estate Group is promoting an initiative involving the creation of a framework for avoiding infringing on human rights of others, such as forced labor and child labor.
Based on its CSR Procurement Guidelines, which were formulated in fiscal 2018, the Group continues to request business partners to also respect human rights.
In fiscal 2019, the Group again participated in the Human Rights Due Diligence Study Group for a second consecutive year. In its human rights risk assessment, the Group identified two particularly important human rights issues in relation to the Group’s business: Accommodating foreign technical interns, and community problems involved in the procurement of wood materials.

Consultation/reporting on human rights issues

The Group has set up the Nomura Real Estate Group Human Rights Desk as a point of contact for consultation on human rights issues which is accessible to all employees regardless of employment status, the Sexual and Power Harassment Hotline as an external point of contact for consultation, and the Nomura Real Estate Group Risk Helpline as a point of contact for whistle-blowing and general consultation on human rights abuse and other issues prohibited in the Code of Action.
The Group also established an internal point of contact, as well as external points of contact (the Company's lawyer and outsourcing contractors).
In addition, the Group established the Helpline for Business Partners (Corporate Customers) as a point of contact for reporting on human rights abuses or possible abuses by Group employees.
Reports and consultations received through these points of contact are accepted anonymously, and the Group ensures that the content of information received is kept confidential.
If, as a result of investigation, there is a clear violation of respect for human rights, the Group takes appropriate action against the perpetrator, and protects the victim and whistleblower so that they are not treated prejudicially for having made a report.
In this way, by setting up multiple points of contact for consultation, the Group has created an environment where it is easy to seek advice, and is working for the early detection and resolution of any problems and taking measures to prevent recurrence.
In fiscal 2019, there were 26 consultation matters relating to human rights.

Engagement with Stakeholders on Human Rights Issues

The Group is implementing internal and external stakeholder engagement initiatives in various ways on the theme of human rights.

Participation in the Human Rights Due Diligence Study Group

The Group participates in the Human Rights Due Diligence Study Group, which is made up of three general contractors, which are suppliers to the Group, and five real estate developers (including Nomura Real Estate Holdings).
The group was established to fulfill the responsibility of companies to "avoid infringing on the human rights of others and address adverse human rights impacts with which they are involved" required by the Guiding Principles of Business and Human Rights.
We strive to prevent human rights abuses including forced labor in the industry as a whole.

Exchanges of Opinion on Human Rights Issues

The Group participates in the Human Rights Due Diligence Study Group, and implements engagement initiatives with NGOs, lawyers, and other external bodies to prevent adverse impacts on human rights with respect to the acceptance of foreign technical interns and human rights issues related to its business activities.
By recognizing human rights issues that need to be considered when accepting foreign technical interns and reflecting them in future activities and plans, the Group is promoting appropriate business activities based on international norms.

Acceptance of, and Communication with, Foreign Technical Interns

The Group’s Nomura Real Estate Amenity Service accepts foreign technical interns from Indonesia and Vietnam.
Apart from covering the costs of preparing for the Japanese Language Proficiency Test, Nomura Real Estate Amenity Service also works to improve their living environment in Japan so that the trainees can work with peace of mind. There are plans to increase the number of accepted trainees going forward.
When the trainees return to their home countries, in addition to spreading the management expertise developed by the Group, there is anticipated potential for collaboration in promoting property and facility management businesses in those countries.
The Group also organizes social events. In fiscal 2019, “Asian Night 2019” was held to introduce each other’s culture and hometowns by singing songs, performing dances, and the like. Trainees were also offered opportunities to experience Japanese culture, such as wearing a kimono during the New Year and participating in Tanabata (Star Festival) and other festivals.

Asian Night 2019
Asian Night 2019
Kimono dressing
Kimono dressing

Performance

Promotion Measures

In fiscal 2019, human rights training was conducted a total of 8 times throughout the Group, with 4,434 persons attending.

Training Conducted

Training Type Target Participants Participation rate* (%) Human rights topics covered
Group-wide training
Group training for new employees New employees 100 (248 / 248 persons) Solving assimilation problems
Group-wide training for newly-appointed Group managers Newly-appointed managers 100 (170 / 170 persons) Solving assimilation problems
Training for new career-track employees Mid-career hires 100 (79 / 79 persons) Preventing harassment
Nomura Real Estate Development
Human Rights Training Newly-appointed leaders 89 (40 / 45 persons) Preventing harassment
Human Rights Training New employees 100 (52 / 52 persons) Preventing harassment
Nomura Real Estate Life & Sports
Human Rights Training Newly-hired recent graduates 100 (36 / 36 persons) Preventing harassment
Human Rights Training Newly-appointed managerial employees 100 (24 / 24 persons) Preventing harassment
Human Rights Training All employees and part-time workers 100 (1,922 / 1,922 persons) Preventing harassment

*Participants/Target Participants